We have an internal dispute resolution process in place to resolve any complaints or concerns you may have, quickly and fairly. Any complaints or concerns should be directed to the Complaints Officer (by email, telephone, facsimile or letter) at the address and telephone/fax numbers provided below:
We will investigate your complaint and provide you with our decision and the reasons on which it is based, in writing. We will seek to resolve your complaint within 14 days.
If you are dissatisfied with the outcome, you may have the right to lodge a complaint with the Financial Ombudsman Service (FOS), an ASIC approved external dispute resolution scheme, of which we are a member. You can write to FOS at GPO Box 3, Melbourne VIC 3001 or call them on 1300 78 08 08.